Returns & Refunds

Returns & Refunds Policy

Your satisfaction is important to us. If you are not happy with your purchase, we are here to help.

Return Eligibility

Items may be returned within 7 days of delivery if they are:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase (order number)

Non-Returnable Items

• Items marked as "Final Sale" or "Non-Returnable"
• Perishable goods
• Undergarments and personal hygiene products
• Customised or personalised items

How to Initiate a Return

Contact us within 7 days of receiving your order via our website chat, email, or WhatsApp with your order number and reason for return.

Refunds

Once your return is received and inspected, approved refunds are processed within 5–10 business days via the original payment method or bank transfer.

Exchanges

We offer exchanges for the same item in a different size or colour, subject to availability.

Defective or Wrong Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange a free return and replacement or issue a full refund.